Shipping policy
Shipping Policy — Hello Pets
At Hello Pets, we are committed to delivering your pet’s essentials quickly and reliably, every day of the week. Please read our shipping policy carefully to understand how we operate.
Delivery Timeframe
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Inside Dhaka:
Orders are typically delivered within 6 to 48 hours. -
Outside Dhaka:
Deliveries are usually completed within 24 to 72 hours. -
Remote Areas or Exceptional Cases:
In some situations, delivery may take up to 3 to 7 business days.
We will inform you in case of any delays.
Shipping Days
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We ship 7 days a week, including Fridays and public holidays when possible.
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Orders are processed daily to ensure prompt delivery.
Courier Charges
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Shipping charges are calculated automatically at checkout based on the delivery location and the weight/size of the order.
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In some cases, courier charges may be adjusted manually, depending on the final weight and packaging dimensions of the order.
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Any such adjustments will be communicated to the customer before shipment.
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Occasionally, we offer free delivery promotions, which will be clearly mentioned on the product page or at checkout.
Tracking & Support
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Tracking information may be provided depending on the courier partner.
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For delivery updates or any assistance, please contact our support team.
Support Email: contact@hellopetsbd.com
Support Number: 01306616661
